These are some of the most frequently asked questions for new students starting at Peterhouse. If you have any further questions, then please get in touch.
When shall I arrive?
Full Term begins on Tuesday, 4th October. Freshers should arrive on 1st or 2nd October.
How do I get a CAS number?
The University’s International Student Office will be in touch with you if you require a CAS number. Please note that this is a very busy office in the summer, so do not be concerned if you do not receive your CAS number straight away.
Can I see pictures of my room? Can I change room? What are my rooms' measurements? Who do I contact about my room?
When your booking is confirmed on the accommodation booking system, Booker, you will be able to see images of your room as well as key information such as the inventory. Any questions about your accommodation should be sent to the Accommodation Office.
How do I unload?
When you arrive, you will be able to collect keys from the Porters' Lodge; rooms are available after 2pm (or earlier by prior arrangement with the Accommodation Office). You will be able to park reasonably close to the accommodation to unload, but be prepared to have to carry everything upstairs!
What is 'caution money'?
Caution money is £125 paid as a deposit in case of damage to accommodation or unpaid fines. It will be refunded when you leave Cambridge at the end of your degree.
What bedding do I need?
You will be provided with a bed and a mattress. You can bring your own bedding, or you can pre-order linen packs from the College. These will come at a cost of £27.50 and will include a pillow, duvet, fitted sheet, pillow case and duvet case. The linen is in a block colour. College will arrange for these to be in rooms for arrival. Please order, via Booker, a week (at the latest) before the start of the licence.
What will my address be?
Your address will be:
<Name>
Peterhouse
Trumpington St
Cambridge
CB2 1RD
Note that it is just Peterhouse not 'Peterhouse College' and that your address is simply that of the Porters' Lodge (where you will have a pigeonhole for post and where parcels can be collected) and not the address of your accommodation.
What is the Matriculation Dinner?
The Matriculation Dinner is a dinner to welcome new students to the college and to give students a chance to meet the Fellows in their subject. It is reasonably (but not excessively) formal and you are asked to dress smartly in business dress (suit and tie, trousers/skirt and blouse, smart dress) with a gown.
What should I wear for Admission?
You should dress smartly (suit and tie, trousers/skirt and blouse, smart dress) with a gown. There is not a strict code but you should look smart as you will be photographed!
When do lectures start?
Lectures begin on Thursday 6th October, but you are likely to have some course-related things to do (including supervisions) from the Tuesday.
Should I bring a desk/desk chair?
All rooms have a chest of drawers, bookcase, chair etc. You may not bring your own furniture.
What decorations can I use in my room?
Use of candles or any burning items is not permitted in College accommodation. We understand that you want to make your room comfortable and encourage you to make yourself at home. However, the use of pins, blu-tack, sticky tape or similar fixatives to attach articles to the walls or windows is strictly forbidden. Those who mark walls in this way risk incurring a substantial charge for the redecoration of the entire wall(s). Junior Members should contact fixit@pet.cam.ac.uk to have hooks fixed onto walls if they wish to hang pictures and posters where there is no picture rail. Students can use Magic Whiteboards on their walls in order to put up pictures/photographs as blu-tack will not go through this to damage the wall. These boards stick to the walls with static and can be removed without trace and can be re-attached after vacation. These are available online as well as one being available per student from the Accommodation and Housekeeping Office. Similarly, damage to carpets caused by burns or spillage is likely to result in the occupant being charged the cost of re-carpeting the entire room. Occupants will also be charged the actual cost of clearing any blocked sink or WC for which they are responsible. Charges may be levied against all occupants of a staircase or house if the persons responsible are not readily identifiable.
What sort of clothes do I need?
There is no dress code for most of the things our students do. In addition to normal clothes to wear to lectures etc. you may want sports kit or something to wear to the gym, something to wear to go out and something smarter for formal halls or matriculation. The first term in particular can be difficult as Cambridge is often quite mild in October but gets quite cold by Christmas!
Should I bring cleaning supplies/equipment?
Cleaning supplies will be provided. Your rooms will be cleaned fortnightly, kitchens and bathrooms regularly through the week.
Are there kettles and/or fridges in our rooms?
Kettles and fridges are provided in the kitchens – no cooking items may be used in College rooms. If you need a fridge (e.g. for storing medicine) then you will be provided with one. Students who require fridges in their rooms for medical or dietary reasons should discuss this with their tutor or the College Nurse; College will provide these and students are expected to keep them in a hygienic condition.
What is provided in the kitchens?
Kitchens have a shared fridge, microwave, toaster and kettle. Do not bring your own appliances. Crockery, cutlery, pans or utensils are not provided.
Students who require fridges in their rooms for medical or dietary reasons should discuss this with their tutor or the College Nurse; College will provide these and students are expected to keep them in a hygienic condition.
Students wishing to have a fridge in their room for non-medical/dietary reasons, may apply for this through Booker. Only the 50 litre fridges, bought through the College, can be used in College rooms for health and safety reasons. A charge of £125 will be added to your College bill. Fridges must be kept inside the student room to a maximum of one fridge per room. The fridge must be kept on the base provided to protect the carpet in the room. Any student with a fridge is responsible for its removal at the end of each and every term as there is no storage capacity. Failure to remove a fridge at the end of term, or failure to keep it in a hygienic state, will result in confiscation and may also result in the termination of the contract to have a personal fridge for the rest of the time in College.
Do I need to clear my room at the end of term?
Yes, unless you have obtained permission from the Senior Tutor and Accommodation Officer to remain in residence. Some limited storage of belongings may be available to international students, but otherwise everything must be removed as rooms are used for other purposes in vacations.
Do I need to bring my certificates?
At the start of term, you will be required to show hard copies of certificates for qualifications achieved before this summer to the Admissions Office. You will need to show paper copies of the following qualifications, even if you have already sent them digitally:
- GCSEs
- AS and A Levels taken before Summer 2022
- School leaving qualifications which are not the IB, A Levels or AP courses
If you do not have certificates for these qualifications, you should request them now. If there are any difficulties, please contact the Admissions Office.
How does laundry work?
Coin-operated washing machines and clothes dryers can be found in the main laundry below Fen Court, in 35 Trumpington Street, in The William Stone Building (ground floor), and in Little St. Mary’s Hostel basement (washer only, no dryer). Alternatively, Saffron Walden Laundry is appointed by the College to provide a laundry service for Junior Members. Collections are made on Mondays and Thursdays in full term (for laundry parcels left in the Porter’s Lodge by 8.30am), with deliveries one week later. Any losses or damage should be reported to the laundry company immediately. Laundry bills are recharged to students on a termly basis via their College account.
When will my bill arrive? How do I pay?
You can expect your first College bill prior to the start of the academic year by email to your cam.ac.uk email address. Further College bills will be issued shortly after each term ends. Instructions on how to pay will be included on your bill. You will be able to pay by bank transfer, debit/credit card or by cheque. Please note that the College is not able to accept cash payments for College bills. Any queries should be directed to the Fees & Billings Supervisor at studentbills@pet.cam.ac.uk.
How do I access my emails?
You will be able to get your Cambridge login (known as Raven) before arriving in College, once you have completed the student registration exercise. This is an annual exercise conducted by the University during September. You will receive an email from the University when it is time to complete the exercise.
Please note that it can take up to 3 hours from creating your Raven password until you can continue to the next step and log in to access your Exchange Online email, as well as other Microsoft apps like Office 365 and OneDrive.
The University has provided some helpful guidance about accessing your Raven Account.
Further information about IT in College is available here.
Where do I get a student status letter?
The Tutorial Office can provide letters for official purposes. Please complete the relevant form:
Please note that the Tutorial Office is extremely busy throughout the academic year. We will endeavour to prepare letters as quickly as possible, but you should allow up to five working days for a letter to be provided.
How do I pay for food and drink in the Servery?
Upay is the online system for booking places for Formal Hall, Super-Halls and society functions in College. It also enables the purchase of meals, drinks and snacks in the Servery and College Bar. You will receive an email from the College Steward about setting up your Upay account. Further guidance is available on the website.
What are travel/sports/study grants? How do I apply for them?
Grants are monetary gifts which do not require repayment. Peterhouse has a number of grants for travel with a cultural and/or adventurous purpose, and for support in covering costs related to sports or study. Undergraduates can apply for these grants by completing forms found on the College intranet. These forms will then be submitted for review within College.
Do I need insurance?
Peterhouse has Endsleigh student insurance included in the rent, to protect your items. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs. Further information is provided in the Undergraduate Student Handbook.
How do I register with the GP? (And dentist?)
You will need to go to your chosen practice once you are in Cambridge and ask at reception about registering as a patient. The College Nurse and/or the JCR Committee will be able to give you recommendations of practices in the city if you are unsure where to go.
What can I do if I am unable to complete my academic work due to illness?
If you are unwell and therefore unable to complete your academic work, you should contact your supervisor to explain that you will be unable to submit your work on time. You should also speak to the College Nurse, who will be able to confirm that you are not well enough to complete your work. You should also inform your Director of Studies who may be able to offer you additional support. You may be able to rearrange your supervision for a time when you will be better able to complete the work, although this is not always possible.
Who are my college parents?
Your college parents will be second, third or fourth years at Peterhouse who are studying the same or similar subjects. They are there to help you settle in and act as a point of contact during your first year.
What's the difference between Term and Full Term?
The academic year is divided into three Terms ('Michaelmas': October to early December; 'Lent': January to early March; and 'Easter': April to mid-June). Term is the period when the University administration is in full swing but teaching etc. happens in a shorter period inside term called 'Full Term'. Students are expected to be in residence during Full Term. You will need to have 'kept term' (been resident in Cambridge for the required periods) in order to be eligible to graduate.
How do I borrow from the Library?
Upon your arrival in College, you will be issued with a University Card. This will grant you access to card-only doors in Peterhouse. It will also be the card you use to register for libraries across the University. You will be able to scan your card and the books you wish to borrow. A log of all your loans will be available for you to check online.
Who can I go to if I am struggling during term?
Welfare concerns (e.g. illness, homesickness, mental health issues, etc.): For medical emergencies, call 999 and alert the Porters (01223 338200). For non-urgent health issues, go to your GP. You may also wish to speak to a member of the Welfare Team, who will be able to offer you advice on taking any issues to your Tutor, supervisors and/or Director of Studies. You can also seek support and advice from members of the JCR Committee.
Academic issues (e.g. struggling with material, unhappiness with your course, etc.): If you have questions about a piece of work you are set, contact your supervisor. They should be able to help you to complete the work to the best of your ability, and/or reassure you that you can go over any issues during your supervision. If you are unhappy with your supervision provision, you should speak to your Director of Studies. If you feel you are falling behind or not enjoying your course, you should speak to your Tutor and the College Nurse or Pastoral Dean. They will be able to discuss your options with you, refer you to any additional support services within the University, and advise you on meeting with your Director of Studies to discuss your concerns.