How does laundry work?
There is a laundry room with coin-operated washing machines and driers is the basement of Fen Court. Alternatively and ground floor of The William Stone Building, Saffron Walden Laundry is appointed by the College to provide a laundry service for Junior Members. Collections are made on Mondays and Thursdays in full term (for laundry parcels left in the Porter’s Lodge by 8.30am), with deliveries one week later. Any losses or damage should be reported to the laundry company immediately. Laundry bills are recharged to students on a termly basis via their College account.
When will my bill arrive? How do I pay?
You can expect your first College bill prior to the start of the academic year by email on your cam.ac.uk email address. Further College bills will be issued shorlty after each term ends. Instructions on how to pay will be included on your bill. You will be able to pay by bank transfer, debit/credit card or by cheque. Please note that the College is not able to accept cash payments for College bills. Any queries should be directed to the Fees & Billings Supervisor at firstname.lastname@example.org.
What are travel/sports/study grants? How do I apply for them?
Grants are monetary gifts which do not require repayment. Peterhouse has a number of grants for travel with a cultural and/or adventurous purpose, and for support in covering costs related to sports or study. Undergraduates can apply for these grants by completing forms found on the College website. These forms will then be submitted for review within College.
Do I need insurance?
Peterhouse is working in partnership with Endsleigh, the UK’s No. 1 student insurance provider, to protect the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.
The policy number is: HH 1714
Visit check your cover to:
Check your level of cover
Review key exclusions and limitations
Check your policy excess
Learn how to make a claim
Extend and personalise your cover to protect laptops, phones and other valuables
Endsleigh knows that life can grind to a halt without your possessions, so it is worth spending a few minutes to establish whether the things that matter to you most are protected both inside and outside your room. They are the only insurance provider recommended by NUS and have been shaping their products and services around their customers’ needs for over 50 years.
Developing products built for students, Endsleigh understands that protecting and replacing gadgets quickly is hugely important to students; that’s why they will replace any lost, stolen or unrepairable gadgets within 24 hours of your claim being approved. Their cover can protect gadgets, watches, bikes and musical instruments under one policy—giving you the flexibility to build your cover to protect the things that matter to you most.
To find out more, visit check your cover
How do I register with the GP? (And dentist?)
You will need to go to your chosen practice once you are in Cambridge and ask at reception about registering as a patient. The College Nurse and/or the JCR Committee will be able to give you recommendations of practices in the city if you are unsure where to go.
What can I do if I am unable to complete my academic work due to illness?
If you are unwell and therefore unable to complete your academic work, you should contact your supervisor to explain that you will be unable to submit your work on time. You should also speak to the College Nurse, who will be able to confirm that you are not well enough to complete your work. You should also inform your Director of Studies who may be able to offer you additional support. You may be able to rearrange your supervision for a time when you will be better able to complete the work, although this is not always possible.
Who are my college parents?
Your college parents will be second, third or fourth years at Peterhouse who are studying the same or similar subjects. They are there to help you settle in and act as a point of contact during your first year.
What's the difference between Term and Full Term?
The academic year is divided into three Terms ('Michaelmas': October to early December; 'Lent': January to early March; and 'Easter': April to mid-June). Term is the period when the University administration is in full swing but teaching etc. happens in a shorter period inside term called 'Full Term'. Students are expected to be in residence during Full Term. You will need to have 'kept term' (been resident in Cambridge for the requried periods) in order to be eligible to graduate.
How do I borrow from the Library?
Upon your arrival in College, you will be issued with a University Card. This will grant you access to card-only doors in Peterhouse. It will also be the card you use to register for libraries across the University. You will scan your card and the books you wish to borrow, and a log of all your loans will be available for you to check online.
Who can I go to if I am struggling during term?
Welfare concerns (e.g. illness, homesickness, mental health issues, etc.): For medical emergencies, call 999 and alert the Porters (01223 338200). For non-urgent health issues, go to your GP. You may also wish to speak to a member of the Welfare Team, who will be able to offer you advice on taking any issues to your Tutor, supervisors and/or Director of Studies. You can also seek support and advice from members of the JCR Committee.
Academic issues (e.g. struggling with material, unhappiness with your course, etc.): If you have questions about a piece of work you are set, contact your supervisor. They should be able to help you to complete the work to the best of your ability, and/or reassure you that you can go over any issues during your supervision. If you are unhappy with your supervision provision, you should speak to your Director of Studies. If you feel you are falling behind or not enjoying your course, you should speak to your Tutor and the College Nurse or Pastoral Dean. They will be able to discuss your options with you, refer you to any additional support services within the university, and advise you on meeting with your Director of Studies to discuss your concerns.